Contact Our Support Team
We provide comprehensive customer support across multiple channels to assist with account queries, technical issues, responsible gaming concerns, and general enquiries. Our multilingual team operates to ensure swift resolution of your concerns whilst maintaining regulatory compliance with UK gambling standards.
Primary Communication Channels
| Contact Method | Details | Response Time |
|---|---|---|
| Email Support | [email protected] | Within 24 hours |
| Live Chat | Available via player account dashboard | Immediate assistance |
| Telephone | +44 203 808 7654 | Business hours support |
Support Department Functions
- Account Management — Login issues, verification, personal data modifications
- Financial Queries — Deposits, withdrawals, bonus claims, transaction history
- Technical Assistance — Platform compatibility, software bugs, device optimisation
- Responsible Gaming — Self-exclusion, deposit limits, gambling addiction resources
- Complaints Procedure — Formal grievances following our ADR protocol
Last updated: January 19, 2026